1. Shipping Coverage

We currently deliver across all states of India to ensure farmers and retailers everywhere can access our products. If you’re unsure whether your area is covered, please contact our support team at info@zenmithraagritech.in or WhatsApp +91 63743 13834 before placing your order.

2. Order Processing Time

• Orders are typically processed within 24–48 hours after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once dispatched, you’ll receive a confirmation via SMS and WhatsApp with tracking information.

3. Estimated Delivery Time

Delivery times may vary based on your location, product availability, and unforeseen logistics challenges. We always strive to get your order to you as quickly as possible.

4. Shipping Charges

5. Tracking Your Order

As soon as your order is shipped, you will receive a tracking number along with courier partner details via SMS and WhatsApp to your registered mobile number. Use this to monitor the status and delivery progress of your order in real time.

6. Delivery Attempts

Our courier partners will make up to two delivery attempts. If delivery fails due to an incorrect address, unavailability, or refusal to accept, the package may be returned to us. In such cases, re-delivery can be arranged at your cost, and refunds (if applicable) will be processed after deducting two-way shipping charges.

7. Damaged or Missing Items

We understand how critical every order is to your farming or retail operations. If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with your order number and photos of the package and damaged/missing products. We will investigate promptly and arrange a replacement or refund as appropriate.

8. Delays and Force Majeure

We do our utmost to deliver on time. However, delays may occur due to natural disasters, government restrictions, strikes, or events beyond our control. We’ll keep you informed via WhatsApp and work hard to minimize any inconvenience.